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Swatzer.com uses Fedex to ship all items and is traceable during transit with a Tracking Number
Shipment costs within the U.S.A. are US$10.00 and can take between 3 to 5 days.
Shipment costs to the rest of the world are US$15.00 and can take up to 10 days.
There is a chance that the packages
will be stopped by the customs inspectors of your country and an importation tax added. This tax should be paid by the person recieving the goods. We at Swatzer.com have no control of
this and it would impossible for us to know the importation duties of all the countries in the world. Suffice to say that the percentage
of packages stopped is relatively small. We also work actively with FedEx studding
the situation on a case by case basis. This problem is common with all the companies that export from one tax zone to another. But we
feel that it is our responsibility not to present our customers with any possible surprises
Returns:
We stand over all of our products and if in a period of seven days you decide that for any reason you don't like your Swatch product
you can return it to us. The product should be unworn and with no sign of ware or damage and still in its box. We regret to inform you that watches that have been modified (for example the adjustment of the strap) cannot be accepted for return or change.
You will be charged a 20% restocking fee for returns. If you decide to exchange the product that 20% fee is not charged (Once the new product is of equal or greater value then the old one).
In all cases you are responsible for the costs of postage and ensuring that the product arrives to us in a safe way. A declared value for
customs should be set at no more then US$40.00.
Please send a mail to support@Swatzer.com detailing the problem and we will tell you what to do.
In the unlikely event the watch arrives broken (not including the plastic box) we will gladly replace it or give you credit if
not in stock. Please send a mail to support@Swatzer.com
detailing the problem and we will tell you what to do.
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